Effective Date: April 20, 2026
iCoL respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, mobile application, wallet features, support services, and international calling services.
1. Information We Collect
We may collect personal information you provide directly to us, including your name, email address, phone number, account details, wallet activity, payment-related information, and support messages.
We may also collect technical and service information such as device information, IP address, log data, call destination numbers, call duration, call status, and general app activity needed to operate and improve the service.
2. How We Use Information
We may use collected information to create and manage your account, operate the calling service, process wallet top-ups, respond to support requests, improve performance, detect abuse or fraud, and communicate service-related updates.
3. Payment Information
Payment processing may be handled by third-party providers. We do not store full payment card information on our website unless clearly stated otherwise.
4. Information Sharing
We may share information with service providers and business partners who help us operate the platform, including payment processors, hosting providers, telecom partners, and support tools.
We may also disclose information where required by law, to respond to lawful requests, to protect our rights, or to investigate suspected fraud, abuse, or security issues.
5. Data Retention
We keep information only as long as reasonably needed for service operation, business records, dispute handling, security, and legal compliance.
6. Security
We use reasonable safeguards to protect information from unauthorized access, loss, misuse, or disclosure. Even so, no online system can be guaranteed to be fully secure.
7. Cookies and Analytics
Our website may use cookies or similar tools to improve user experience, understand traffic, and monitor performance.
8. Your Choices
You may contact us to request updates or corrections to your personal information, subject to identity verification and legal limitations.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date on this page.
10. Contact Us
If you have questions about this Privacy Policy, contact us at support@icol.app.